policies page
We want you to have a seamless shopping experience with us, and we believe that clear policies help to achieve that. By reading and understanding our policies, you will have a better idea of what to expect when you shop with us, how we protect your personal information, what your rights are as a customer, and much more.
Privacy Policy
We may use your personal information to process your orders, communicate with you about your orders, and provide you with customer service. We may also use your information to send you marketing and promotional materials about our store if you have opted in to receive them. You may opt out of receiving marketing emails from us at any time.
We may also use your information to improve our store, such as by analyzing user behavior and preferences, and to comply with legal obligations, such as tax and accounting requirements.
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How We Protect Your Information
We take the security of your personal information seriously and take reasonable precautions to protect it. We use industry-standard encryption technology to protect your payment information and other sensitive data during transmission. We also use secure servers and firewalls to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the security of your personal information.
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Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with our service providers, such as payment processors and shipping providers, to fulfill your orders and provide you with customer service. We may also share your information to comply with legal obligations, such as a court order or government request.
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Third-Party Links
Our store may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
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Children's Privacy
Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, do not use our store or provide any personal information to us.
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Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will post any changes to this Privacy Policy on our store. Your continued use of our store after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
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Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at canadiandivalashes@gmail.com.
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Last updated April 20, 2023
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Terms & Conditions
At CA Diva, we take your privacy very seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our ecommerce store. Please read this Privacy Policy carefully before using our store.
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Information We Collect
We may collect personal information from you, including your name, email address, phone number, shipping address, and payment information when you make a purchase or register for an account on our store. We may also collect information about your device and browsing activity when you interact with our store, such as your IP address, browser type, and referring URLs.
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How We Use Your Information
Welcome to CA Diva, an ecommerce store that offers a wide range of fashionable clothing and accessories. These Terms & Conditions apply to your use of our store, and by using our store, you agree to these terms. Please read these Terms & Conditions carefully before using our store.
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Product Information and Availability
We make every effort to display our products accurately, including colors, descriptions, and prices. However, we do not guarantee that the information on our store is accurate, complete, or current. We reserve the right to modify the contents of our store, including products, prices, and descriptions, at any time without notice.
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All products are subject to availability. We cannot guarantee that all products will be available at all times, and we reserve the right to limit the quantity of any product that we offer.
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Pricing and Payment
All prices on our store are in CAD dollars and are subject to change without notice. We accept payment by credit card, debit card, and PayPal. By providing payment information to us, you represent and warrant that you have the legal right to use the payment method you have selected.
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Intellectual Property
All content on our store, including text, graphics, logos, images, and software, is the property of CA Diva or its affiliates and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content on our store without our prior written consent.
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User Conduct
You agree to use our store only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit any other user from using our store. You may not use our store to transmit or post any material that is illegal, threatening, abusive, defamatory, or otherwise offensive.
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Limitation of Liability
In no event shall CA Diva or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our store. We do not guarantee that our store will be error-free, uninterrupted, or free from viruses or other harmful components.
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Indemnification
You agree to indemnify, defend, and hold harmless CA Diva and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or in connection with your use of our store.
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Changes to these Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time without notice. Your continued use of our store after the effective date of any changes constitutes your acceptance of the revised Terms & Conditions.
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Contact Us
If you have any questions or concerns about our Terms & Conditions, please contact us at canadiandivalashes@gmail.com.
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Last updated April 20, 2023.
Return & Refunds
At CA Diva, we stand behind the quality of our eyelashes and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy.
You can return your eyelashes within 30 days of receiving your order for a full refund. Simply email our customer service team at canadiandivalashes@gmail.com and we will provide you with a return shipping label.
Please note that the eyelashes must be returned in their original condition, unused and in their original packaging. Once we receive your returned eyelashes, we will process your refund within 7-10 business days.
We are confident that you will love our eyelashes, but we understand that everyone's preferences and needs are different. That's why we offer a 100% money-back guarantee on our products. If you have any questions or concerns about our return policy, please don't hesitate to reach out to us.
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Last updated April 20, 2023.
Shipping & Delivery
At CA Diva, we want to ensure that you receive your orders in a timely and efficient manner. We ship to Canada and the United States and also offer local delivery in North York, ON. Please read this Shipping Policy carefully before making a purchase.
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Shipping Options and Fees
We offer several shipping options for our customers. Shipping fees are based on the weight and size of the package, as well as the destination. The available shipping options and fees will be displayed at checkout.
We also offer free shipping for orders over a certain amount, which may vary depending on the destination.
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Delivery Times
Delivery times vary depending on the shipping option you choose, your location, and the time of year. Please allow up to 3-5 business days for processing and handling before your order is shipped. Once your order is shipped, you will receive a tracking number via email.
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Local Delivery
We offer local delivery in the North York, ON area. If you are eligible for local delivery, the option will be displayed at checkout. Delivery times may vary depending on your location and availability of our delivery service. Please allow up to 2-3 business days for processing and handling before your order is delivered.
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International Shipping
We currently only ship to Canada and the United States. We do not offer international shipping at this time.
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Customs and Import Fees
Customers are responsible for any customs duties, taxes, or fees that may be imposed by their local government upon delivery. We are not responsible for any delays or additional fees caused by customs or import regulations.
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Delivery Errors and Lost Packages
If you have not received your order within the estimated delivery time, please contact us at canadiandivalashes@gmail.com. We will work with the carrier to resolve any issues and locate your package.
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If the carrier confirms that your package was lost or damaged during shipment, we will replace the item or provide a full refund.
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Change of Shipping Address
Please ensure that your shipping address is accurate and complete before submitting your order. If you need to change your shipping address after placing an order, please contact us at canadiandivalashes@gmail.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make the change.
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Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at canadiandivalashes@gmail.com.
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Last updated April 20, 2023.